Privacy Policy.

1. Who we are

Hatta New World Limited (“Hatta,” “we,” “us”) is a Hong Kong–registered dealer in high jewellery, sculptures, and certified gemstones. Our principal salon is located at Ocean Terminal, Harbour City, Tsim Sha Tsui, Hong Kong. This policy explains how we collect, use, and protect your personal data when you interact with hattanewworld.com or visit our salons.

2. Information we collect

We may collect the following categories of personal data:

• Contact details: name, email address, telephone number, postal address.
• Appointment information: preferred salon, dates, viewing interests, and special requirements you share when booking a private viewing.
• Transaction records: purchase history, payment details processed by our secure payment partners, and shipping information.
• Communications: correspondence sent to us via email, contact forms, or social media.
• Technical data: IP address, browser type, device identifiers, and pages visited, collected automatically via cookies and server logs.

3. How we use your data

We use your personal data to:

• Arrange and confirm private viewings and salon appointments.
• Process purchases, payments, and deliveries.
• Respond to your enquiries and provide customer support.
• Send you information about new collections, events, or services where you have opted in to receive such communications.
• Improve our website, services, and overall client experience.
• Comply with legal and regulatory obligations.

4. Legal basis for processing

We process your personal data on the following grounds: performance of a contract (when fulfilling purchases or appointments), your consent (for marketing communications), legitimate interests (improving our services and securing our website), and compliance with legal obligations.

5. Sharing your data

We do not sell your personal data. We may share information with trusted third parties only as necessary to provide our services, including payment processors, shipping carriers, and IT service providers. All third parties are contractually required to protect your data and process it only on our instructions.

6. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Transaction records are retained for the period required by Hong Kong tax and commercial regulations.

7. Cookies

Our website uses cookies to ensure basic functionality, analyse site traffic, and remember your preferences. You may disable cookies in your browser settings, though this may affect certain features of the site. We do not use cookies for targeted advertising.

8. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact the concierge at the address below.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All payment transactions are encrypted and processed by PCI-compliant partners.

10. Contact

If you have any questions about this privacy policy or wish to exercise your data rights, please write to:

Hatta New World Limited
Ocean Terminal, Harbour City
Tsim Sha Tsui, Hong Kong
concierge@hattanewworld.com